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Head to the top navigation and click "Sign Up." You can register with your email, or skip the form entirely and connect with Google or Facebook. Either way, we'll send you a verification email to confirm your account before you start browsing.
You'll need three things to get verified: a valid driver's license (T&T or international permit), a government-issued photo ID like a passport or national ID card, and a credit or debit card for payment. You upload everything directly in the app. No printing, no paperwork.
Once your account is set up, go to your dashboard and click "Complete Verification." Take clear photos of the front and back of your driver's license plus your government-issued ID and upload them. Our team reviews every submission personally and usually approves within 24 hours. We'll email you the moment you're good to go.
Click "Browse Vehicles" and use the filters to narrow things down by location, price, car type, or features. Once you find something you like, hit "Book Now," pick your dates, review the total, and you're done. Confirmation comes through right away so you know everything's locked in.
The minimum age to rent is 21. That said, some providers set the bar at 23 or 25 for their luxury and performance vehicles. You'll always see the exact age requirement on the listing before you book.
Yes, we welcome visitors from abroad. You'll need your home country driver's license, an International Driving Permit (IDP), and your passport. If your license isn't in English, bring a certified translation. Just make sure everything stays valid through the full length of your rental.
Go to your Dashboard, open "Profile," and tap "Documents." Upload a fresh photo of your updated license and our team will review it within 24 hours. Your account stays active the whole time, so there's no interruption while you wait.
Click "Browse Vehicles" in the main menu. From there you can filter by location, dates, price, car type, and features like automatic transmission, A/C, or GPS. Everything you see in the results is live availability. If it shows up, it's available to book.
With instant booking, your reservation is confirmed right away and payment goes through immediately. It is the better option when you need a car on short notice. Request to Book works differently. The provider reviews your request first and has up to 24 hours to approve or decline. You won't be charged until they give the green light, which is handy if you want to talk through anything with them first.
Yes, you can do both from "My Bookings" in your dashboard. To modify your booking, whether that means changing times or extending your rental, just send the request and the provider will approve it. For cancellations, check your booking's specific policy first. Most providers offer free cancellation up to 24 to 48 hours before pickup, with a full refund if you're within that window.
Right after booking, you'll get a confirmation email with your booking number, the provider's contact details, pickup location, and a checklist of what to bring. As your rental date gets closer, we'll send reminder notifications. If you need to sort out anything with the provider about timing or special requests, you can message them directly through the platform.
You can book up to 12 months ahead, though most cars open up within one to three months. If you're planning around Carnival, Christmas, or the summer holidays, it's worth booking two to three months out because those periods fill up faster than you would expect.
If the car is still available, yes. Go to "My Bookings," select your active rental, and tap "Request Extension." Choose your new return date and the provider will confirm, usually within a few hours. The extra days are charged at the same daily rate. Just make sure you request it before your original return time.
It doesn't happen often, but if a provider does cancel, you'll hear from us immediately. You'll get a full refund within 3 to 5 business days, and our team will step in to help you find a comparable car at no extra cost. Provider cancellations affect their standing on the platform, so we take it seriously on your behalf.
Open your booking in "My Bookings" and click "Message Provider." It's the easiest way to sort out pickup details, ask about the car, or flag any special requests. Messages are logged for both parties' protection. For anything urgent, the provider's phone number is in your confirmation email.
Log in and head to "Dashboard" then "Profile." From there you can update your name, email, phone number, profile photo, and emergency contact. A heads-up: changing your email address will trigger a re-verification step. Keeping your contact details current makes it easier for providers to reach you when it matters.
Go to "Dashboard" and select "Payment Methods." To add a card, click "Add Payment Method," fill in your details, and save. Everything is encrypted. To remove one, just click the trash icon next to it. Keep in mind you need at least one active payment method on file to make a booking.
Head to "Dashboard," open "Profile," then go to "Security." Enter your current password and then your new one twice to confirm the change. A good password is at least 8 characters with a mix of numbers and symbols. If you've forgotten yours, the "Forgot Password" link on the login page will get you sorted via email.
Go to "Dashboard," then "Settings," and open "Notifications." You can choose which email alerts, SMS reminders, and push notifications make sense for you. We'd recommend keeping booking confirmations and pickup reminders on so nothing important slips through.
Yes, you can save as many cards as you need. When booking, you can pick which one to charge. It's handy if you're separating personal and business expenses, or just want a backup. Set one as your default and you'll breeze through checkout every time.
You can delete your account from "Dashboard" then "Settings" then "Account." Scroll to the bottom to find the option. Before you do, cancel any active or upcoming bookings, make sure all payments and deposits are cleared, and save any receipts or documents you might need later. Deletion is permanent and there is no reversing it once it is done.
Meet the provider at the agreed time and location. Together you'll review and sign the digital rental contract right on your phone or their tablet, then walk around the car and photograph any existing scratches or marks for the vehicle checklist. Once you've confirmed the fuel level, mileage, and condition, you're handed the keys and you're off. The whole thing is recorded in the system so both parties are covered.
The checklist is there to protect you just as much as the provider. At pickup, you both walk through the car together, taking photos of any scratches, dents, or pre-existing marks. At return, you do the same thing, comparing the car's current condition against the pickup photos. The whole process takes around 5 to 10 minutes and everything is stored in the app.
If it's a serious accident, focus on safety first. Call 999 if anyone is hurt, then photograph all vehicles and the damage, swap details with any other parties, and file a police report. Reach out to the provider through the app as soon as you're able. For minor damage like a scratch or small dent, take clear photos right away, message the provider to let them know, and document what happened. Do not arrange repairs on your own. Always check with the provider first.
It depends on the provider. Some are happy to add a second driver for a small daily fee, while others limit driving to the primary renter. If you need to add someone, reach out to the provider before or during your rental. The extra driver will need to meet the same age and license requirements and be there in person to show their ID. Only authorized drivers are covered under the insurance, so make sure it's sorted before handing over the keys.
Get in touch with the provider through the app's messaging or call them directly. For anything serious like a breakdown, a car that won't start, or a safety concern, use the emergency number in your booking confirmation. They will sort out roadside assistance or swap the car if needed. For smaller issues like a weak A/C or a warning light, a quick message is usually enough and the provider will advise on next steps.
Your booking confirmation has everything you need. For day-to-day communication, use the in-app messaging under "My Bookings." If it's an emergency, call the provider's number directly. They are reachable around the clock during active rentals. If for some reason you can't get through, reach out to our support team and we'll step in.
Late returns can knock the provider's next booking off schedule, so the sooner you communicate, the better. Small delays under an hour are often manageable. Most providers charge an hourly late fee, usually around 25 to 50 percent of the daily rate. If you are several hours past the agreed time, you could be charged for a full extra day. A quick message goes a long way in finding a workable solution.
We accept Visa, Mastercard, and American Express, both credit and debit, along with PayPal and WiPay for local customers. All transactions run through encrypted payment gateways and we never store your full card details on our servers.
With instant booking, you're charged as soon as the reservation confirms. If you go the "Request to Book" route, nothing is charged until the provider approves. Either way, you'll see a full cost breakdown before you commit: the daily rate, service fee, any add-ons, and the security deposit hold. No surprises at checkout.
The security deposit is a temporary hold on your card, not an actual charge. It is there to cover things like vehicle damage, traffic fines, fuel shortfalls, or cleaning fees if needed. The amount typically falls between $2,000 and $5,000 TTD depending on the car. Once you return it in good condition, the hold is released within 3 to 5 business days. If any deductions are made, you'll get a full itemized report explaining why.
Once you return the car and the provider confirms everything is in order, the hold is released within 3 to 5 business days. If there are no issues, the full amount comes back to you. If something was deducted, we'll send an email explaining the charges and you'll receive whatever remains. Haven't seen it after 7 days? Check with your bank directly. Release times can vary by institution.
A receipt is sent to your email automatically after payment. You can also download it anytime from "My Bookings." Just select the rental and hit "Download Receipt." It breaks down all charges, shows your payment method, and includes your booking reference. If you need a tax invoice for business purposes, request it when you book.
We keep things transparent. Beyond the rental rate, potential fees include the platform service fee, late return charges, an additional driver fee, delivery or pickup charges if the car comes to you, fuel top-up fees if not returned as agreed, and a cleaning fee for any serious mess. Toll charges depend on your route, so it is worth discussing with the provider beforehand. Everything applicable is shown before you confirm.
Prices default to Trinidad and Tobago Dollars (TTD), but you can toggle to USD in the top navigation if that is easier. All charges are processed in TTD regardless. If you are paying with a foreign card, your bank will handle the conversion at their rate and may add a transaction fee, usually between 1 and 3 percent. Worth checking with them in advance.
Whether you get a full or partial refund depends on when you cancel relative to the pickup time. Most providers allow full refunds up to 24 to 48 hours before. After that, policies vary. Once a refund is approved, it is processed within 3 to 5 business days to your original payment method, though your bank may take another 5 to 10 days to show it. If the provider cancels, you will always receive a full refund.
Arrive at the return location on time and do the inspection together with the provider, checking the fuel level, mileage, and car condition against what was documented at pickup. Once both parties sign the digital return form and you hand over the keys, you are done. The provider then processes the deposit release. The whole thing usually wraps up in about 10 to 15 minutes.
The return checklist covers all the same ground as pickup. That includes exterior condition (any new scratches or dents), interior cleanliness, fuel level, and mileage. You also confirm that personal belongings and any extra accessories are removed and that all keys are handed back. Both parties sign digitally, which keeps the deposit return process clear and fair for everyone.
You will get an email invitation after your rental wraps up. You can also go to "My Bookings," select the completed rental, and tap "Leave Review." Rate the provider on cleanliness, communication, value, and overall experience, then add a few words if you like. Your review goes live once submitted and genuinely helps other renters know what to expect.
Yes, within 48 hours of posting. Go to "My Bookings," find the rental, and click "Edit Review" to update your rating or written feedback. After 48 hours, reviews are locked in to keep things authentic. If something serious comes up after that window, reach out to our support team. Providers can also respond to your review, which keeps the conversation balanced.
Start by comparing the pickup and return photos side by side in the app. If you still disagree, take your own photos and reach out through "My Bookings" then "Report Issue." Share your evidence and explain what you believe happened. Our resolution team looks at both perspectives along with the full checklist documentation and typically resolves disputes within 3 to 5 business days. This is exactly why we are thorough at pickup. Good documentation at the start protects you at the end.
Every rental comes with basic coverage that meets T&T legal requirements, including third-party liability for damage to other vehicles or property and personal injury protection. Liability coverage typically goes up to $100,000 TTD. To stay covered, you need to drive legally: valid license, sober, and following local traffic laws. Check your specific booking for the exact terms and limits.
Additional coverage is optional but worth considering. A Collision Damage Waiver reduces your liability if the rental car is damaged. Personal Accident Insurance covers medical costs for you and your passengers. You can also look into enhanced liability limits or coverage for personal belongings. Before purchasing extra cover, check whether your personal auto insurance or credit card already includes rental protection because many do. Talk to the provider during booking to see what they offer.
First, make sure everyone is safe. Call 999 if there are injuries and move to safety if you can. File a police report because it is required for insurance claims. Document everything: photos of all vehicles, the damage, license plates, and the scene. Get the other driver's details. Then call the provider using the emergency number in your booking. Do not admit fault to anyone at the scene and let the insurance and authorities handle that. Once things settle, file an incident report in the app with your photos and details.
Report damage as soon as you notice it, no matter how minor it seems. During your rental, open "My Bookings," select your active rental, and tap "Report Issue." Add clear photos from a few angles, explain what happened and when, then message the provider. At return, document everything on the return checklist. Reporting promptly matters because late reports can affect insurance claims, and early documentation is what protects your deposit.
For life-threatening situations, call 999 first and everything else comes after. If it is a breakdown or mechanical issue, call the provider's emergency number from your booking confirmation. Let them know where you are and what is happening and they will arrange roadside help, a tow, or a replacement. If you cannot reach the provider, our support team is available around the clock through the app. Keep photos, messages, and any receipts from emergency expenses and discuss reimbursement with the provider once things are sorted.
It depends on the provider. Many include basic roadside services like flat tire changes, jump starts, and lockout help, while premium rentals often include full 24/7 assistance. Check your rental agreement to know what is covered before you need it. If you do need help, call the provider's emergency line, describe the situation and your location, and they will take it from there.
Start with the basics and double-check you are using the right email address. If you signed up with Google or Facebook, try logging in that way instead. Forgotten your password? The "Forgot Password" link on the login page will send a reset email. If your account is locked after too many failed attempts, just wait 15 minutes and try again. Still can't get in? Clear your browser cache, switch to a different browser, or reach out to our support team via the "Need Help?" link.
We support Chrome, Safari, Firefox, and Edge on current versions, so try switching browsers if one isn't working. A quick cache and cookie clear often solves display issues and you can find that option in your browser settings. Ad blockers or security extensions can sometimes interfere, so try opening the site in incognito mode. Still not loading? Test from a different device or network. If it is still broken, contact support with the browser name, the page you were on, and what the error says. A screenshot helps too.
Files need to be JPG, PNG, or PDF and under 10MB. Make sure photos are taken in good lighting because blurry or dark shots will get rejected. Show the full document without cropping any edges, and remove any case or cover before photographing your ID. If the upload is still failing, try a different browser or retake the photo in better light. Still stuck? Contact our support team and we will find another way to get your documents through.
First, double-check the card number, expiry date, CVV, and billing address because it is easy to miss a digit. Make sure there is enough balance to cover the rental plus the security deposit hold. Some banks flag online or international transactions by default and a quick call to your bank to authorize it usually fixes that. Prepaid cards typically do not work for deposits. If one card is not going through, try a different one or use PayPal or WiPay. If you are still hitting a wall, contact our support team with the transaction details but leave out the full card number.
The fastest way to reach us is through the "Help" or "Support" option in your dashboard. You can also email us at [email protected], call (501) 609-9407 from Monday to Sunday between 8AM and 6PM AST, or message us on WhatsApp for quick questions. For active rental emergencies, your first call should be to the provider's emergency number in your booking confirmation and then follow up with our support team. When you write in, include your booking reference number, a description of the issue, and any screenshots you have.
Our support team is available Monday through Sunday, 8AM to 6PM Atlantic Standard Time. During those hours, in-app messages get a response within 1 to 2 hours, phone calls are answered right away, and emails within 24 hours. Outside business hours, you can still submit a ticket through the app and we will get back to you when we are online. For rental emergencies after hours like accidents, breakdowns, or anything urgent, contact your provider's emergency line directly. On public holidays, coverage is limited so check our website for the latest schedule.
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